Growing increasingly popular for some time now, an employee attitude survey, is a way that is used by management to assess workers’ feelings and attitudes regarding their workplace environment. Its basic purpose is to uncover anything problematic and make improvements within the organisation, with hope for results of better worker morale and thus productivity.
The employee attitude survey is provided to measure:
- Employees workplace happiness
- Work contentment
- Diagnose training and development needs
- Managerial and worker communication
An employee attitude survey is given out at routine periods to assist in maintaining continuous employee opinions or specific needs assessments, which will all depend on the professional surveying company.
Methods and Hiring Professionals
Employee attitude surveys are conducted online, over the phone, on paper or sometimes with person-to-person interviews. Depending on the survey, it can be provided to all employees; a small number of employees or to a certain section of the working population, depending on the reason for what the survey is all about. Businesses often hire professional consulting services whose job it is to specialise in business process improvement by way of surveys and other techniques. These expert teams develop and administer surveys, or can create them and get them looked after by people inside the original company, such as the human resources department.
A Matter of Questions
The type of questions you can see appearing on an employee attitude survey will usually be the multiple choice kind, with employees having the choice about a particular statement:
- Strongly agree
- Strongly disagree
- Don’t Know
Employee attitude surveys may also ask open-ended or yes-or-no type questions, and can employ a mix of various questioning formats. Questions are usually split up into sections that will ask how well workers believe the company is doing in certain areas.
Normal kinds of questions seen in a worker attitude survey often include:
- Overall satisfaction with the organisation
- Working conditions.
- Safety concerns
- Recognition and rewards
- Career development
- Corporate culture
Other common questions from inside an employee attitude survey, can contain often dozens of questions, and include along the lines of “My manager takes time to recognise me if I do a good job,” or “There’s no problems obtaining all the data I need to do my job to the best of my ability” or “I am content with my wages and employee benefits.”
Analysation and Improvement
When the survey has finished, the answers will then be taken and analysed, and areas where there are needs for improvement are identified. The survey companies will then offer up positive working plans in place to address those areas in need of improvement and then the survey results and the necessary improvement plans will then be handed over to the workers. When businesses have surveys at regular intervals, the effects of any positive changes over time are easily identified.
Employee surveys are a simple way of creating better workplace conditions and more productivity.